Terms and Conditions
Vivid Lamps is a trading name of Laptop Power (NW) Ltd
Unless clearly shown on the label in the item picture our items are compatible replacement lamps.
Use of the website and all orders are subject to the acceptance of these terms and conditions, and deemed to be accepted by you when placing your order. These conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.
1. Payment
1.1 We accept the following forms of payment: Credit and debit card payments. Items are shipped to cardholder's address, unless otherwise specified.
1.2 Cheques/postal orders – should be made payable to Laptop Power (NW) Ltd and posted to
Vivid Lamps
Unit F1A
Sandwash Close
Rainford Ind. Est.,
St Helens
WA11 8LY
Please note: Do not return any items to this address without first being issued with an RMA form. This can be requested over the phone or through the quick contact form.
1.3 Cash payments should be sent to above address, sent via a secure method. The customer is fully responsible for delivery of cash payments to Laptop Power UK.
1.4 When posting any payment to our address you must include your name, address and order number. Failure to do so will result in cancellation the of your order, and payment may not be returned.
1.5 All orders are subject to stock availability. If we do not supply you for any reason, we will refund any money paid for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, you would have received on monies paid to us in lieu of any unfulfilled order.
2. Shipping
2.1 Customers can select from a range of shipping options, which cannot be changed after checkout. Your order will be dispatched the same day if ordered before 3:00pm, or the following day for orders after 3:00pm, Monday to Friday. Laptop Screens are shipped via Interlink express and a tracking number can be provided.
2.2 We ship to all countries within the EU and items are sent Royal Mail Air Mail Service, prices for international delivery are presented at checkout.
2.3 All our prices include UK first class delivery.
2.4 We are not responsible for incorrect postal addresses resulting in non-delivery of the goods. Please check you have carefully entered the correct address. Laptop Power UK will not accept responsibility for any such losses incurred and no refund will be provided.
2.5 Shipping addresses cannot be changed after checkout, Laptop Power UK are not responsible for items shipped to an incorrect address provided by the customer.
2.6 We do not accept pick-ups, all items must be shipped.
3. Warranty
3.1 All products sold on this website have a three month warranty (90 days) period unless otherwise stated. This is the industry standard for projector lamps
3.2 The warranty period begins from original date of purchase, a replacement item does not restart or extend the warranty period in any way. This does not affect your statutory rights.
3.3 The warranty does not extend to the laptops used with our products; we are not responsible for improper use of our products.
3.4 If goods are deemed tampered with in any way your warranty will become void and you will be held responsible for the costs of repair and shipping.
3.5 The warranty does not cover; accidental damage, when warranty sticker has been tampered with, or failure to comply with the original manufacturers conditions of intended use.
3.6 In the event of product failure we are not responsible for the loss of any data that may occur. We are also not responsible for any losses occuring whilst we repair or exchange this product under the terms of our warranty agreement. You are advised to back up all data on a regular basis.
4. Ordering Policy
4.1 We reserve the right to decline your order at any time after receipt of your order for any reason. If payment has already been made, we will issue a refund to the card used for the order, or via method payment was received.
4.2 We may request additional information before processing and shipping orders where we feel necessary.
5. Returns Policy
5.1 If you are not satisfied with our goods, you have the right to cancel the order within 14 days of purchase.
5.2 All refunds are issued via method payment was received; costs of return are non-refundable, unless the goods are faulty or misdescribed.
5.3 Items found to be faulty within the warranty period should be returned to us for a free replacement.
5.4 Before returning any item for any reason, please contact us about the problem on sales@vividlamps.co.uk. We will email you with a Returns Advice Form, which must be fully completed and returned with the goods. You must include your order/invoice number.
5.5 Items returned without all requested information (included with the returned item) void the returns condition and no replacement or refund can be given in these circumstances.
5.6 The customer is responsible for safe return of the item, and should obtain proof of postage in case of the rare event of the item not being received.
5.7 We are not responsible for any items lost in the post when returned to us, this cost falls entirely on the customer.
6. Miscellaneous
6.1 This website is neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these projector manufacturers. The products for sale on this website are not manufactured by or sold with the authorisation of the manufacturers of the projectors with which our products may be used.
6.2 Your agree that our website, its directors, employees or other representatives are not liable for damages arising from the operation, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
